Effective Date: June 29, 2026
Last Updated: June 29, 2026
Welcome to JC Mobile Car Detailing. These Terms of Service (“Terms”) govern your use of our website https://jcthedetailer.com, online booking system, and all services provided by JC Mobile Car Detailing (“we,” “us,” or “our”), including mobile auto detailing services throughout Indiana.
By accessing our website, booking an appointment, or providing your phone number, you agree to these Terms. If you do not agree, please do not use our services.
1. Our Services
We provide premium mobile vehicle detailing services (interior/exterior cleaning, full details, paint correction, ceramic coating, PPF, window tinting, etc.) at your location. All services are subject to availability and our scheduling policies.
2. Booking, Payments & Cancellation Policy
At JC Mobile Car Detailing, we are committed to providing exceptional service and maintaining a fair schedule for all our clients and technicians. To ensure smooth operations, we have established the following cancellation policy:
Non-Refundable Deposit
A 10% deposit is required to secure your spot in our schedule. This deposit is non-refundable, regardless of the reason for cancellation or rescheduling.
Cancellations Within 48 Hours
If you cancel or reschedule your appointment within 48 hours of the scheduled service, a 50% cancellation fee will apply. This fee helps cover the time and resources reserved for your appointment.
Cancellation After Reschedule Policy
If an appointment is rescheduled one or more times and is subsequently cancelled, a 50% cancellation fee will apply. This policy helps us account for the resources and time allocated to accommodate your scheduling changes.
No-Call, No-Show Policy
Failing to show up for your appointment without prior notification will result in a charge of the full service amount. This policy ensures fairness to our team and other clients who may have wanted the appointment slot.
We understand that emergencies can arise, and we encourage you to contact us as soon as possible if you need to adjust your appointment.
Service Area & Travel Fees
JC Mobile Car Detailing primarily serves Indianapolis and surrounding communities, including Carmel, Fishers, and Zionsville. Appointments booked at locations outside of our standard service area may be subject to an additional travel fee, calculated based on distance from our primary service area. If a travel fee applies to your appointment, we will notify you of the amount before your service is confirmed. Travel fees are due at the time of service and are non-refundable once the technician has been dispatched. We reserve the right to decline appointments at locations we deem outside a reasonable travel distance.
By booking with JC Mobile Car Detailing, you agree to these terms.
3. SMS / Text Messaging Program
We use SMS messaging to enhance your customer experience with JC Mobile Car Detailing.
Description of SMS use cases: By opting in, you consent to receive text messages from us including:
- Appointment confirmations and reminders
- Service updates or rescheduling notices
- Promotional offers and specials (e.g., ceramic coating discounts, loyalty rewards, seasonal detailing packages)
- Occasional survey or feedback requests related to our mobile detailing services
Message frequency varies (typically 1–6 messages per month, depending on your bookings and our promotions).
Message and data rates: Standard message and data rates may apply. Check with your wireless carrier for details.
Carrier liability disclaimer: Carriers are not liable for delayed or undelivered messages.
Opt-out instructions (please read carefully): To stop receiving SMS messages at any time, simply reply STOP to any message we send. We will confirm your opt-out within 24 hours. After confirmation, you will no longer receive SMS from us. You can re-join at any time by signing up again through our website or texting a join keyword to our number.
For help or more information, reply HELP or contact customer support (see below).
Customer support contact: Email: jcmobilecardetailingllc@gmail.com (We respond within 1 business day)
Age restriction: Our SMS program and all services are intended for users who are 18 years of age or older. By opting in or booking, you represent that you are at least 18.
For full details on how we collect, use, and protect your information (including mobile data), please see our Privacy Policy.
4. Age Restriction
You must be at least 18 years old to use our website, book services, or participate in our SMS program. If you are under 18, you may only use our services with the involvement and consent of a parent or guardian.
5. Intellectual Property
All content on our website, logos, service descriptions, and marketing materials are owned by JC Mobile Car Detailing and protected by copyright and trademark laws. You may not copy, reproduce, or use them without our written permission.
6. Limitation of Liability & Disclaimers
We strive for perfection on every detail, but we are not responsible for pre-existing damage to your vehicle or issues caused by improper use after service.
To the fullest extent permitted by law, JC Mobile Car Detailing shall not be liable for any damages whatsoever arising out of or related to our services, website, or these Terms — including but not limited to direct, indirect, incidental, special, consequential, exemplary, or punitive damages, whether based on contract, tort (including negligence), strict liability, or any other legal theory, even if we have been advised of the possibility of such damages.
In any case where liability cannot be fully excluded under applicable law, our total liability shall not exceed the amount you paid for the specific service in question.
Customer acknowledges that automotive detailing involves the use of water, cleaning agents, chemicals, tools, equipment, compressed air, steam, polishers, brushes, towels, and other products or methods that may reveal, but do not create, pre-existing damage, defects, or conditions. The Company shall not be responsible for damage, loss, or deterioration resulting from or related to:
- Existing scratches, swirl marks, oxidation, rock chips, paint defects, clear coat failure, fading, rust, corrosion, or prior repairs;
- Weak, brittle, deteriorated, aftermarket, improperly installed, repainted, wrapped, or previously damaged surfaces or components;
- Pre-existing mechanical, electrical, or electronic defects, including warning lights, sensors, cameras, wiring, batteries, infotainment systems, alarms, or remote start systems;
- Water intrusion caused by pre-existing leaks, failed seals, cracked glass, damaged weatherstripping, sunroof drains, body damage, or manufacturer defects;
- Damage resulting from concealed defects, ordinary wear and tear, latent conditions, or conditions not reasonably discoverable before or during service;
- Failure or deterioration of trim, moldings, emblems, adhesives, decals, paint protection film, vinyl wraps, ceramic coatings not applied by the Company, window tint, aftermarket accessories, or custom modifications;
- Loss of personal property left inside the vehicle or on the service location;
- Mechanical failure, corrosion, mold, mildew, odors, staining, discoloration, fading, or contamination that cannot reasonably be corrected through detailing services;
- Damage caused by inaccurate information provided by the Customer or the Customer’s failure to disclose known defects or special conditions.
The Customer represents that the vehicle is in a condition suitable for detailing and authorizes the Company to perform services using industry-standard methods and products. The Company reserves the right to discontinue or refuse any service if, in its sole discretion, continuing the service could result in damage to the vehicle, create an unsafe condition, or expose the Company to unreasonable risk.
The Customer shall inspect the vehicle immediately upon completion of the services. Any claim relating to the services performed, including allegations of damage or incomplete work, must be reported to the Company before the vehicle leaves the Company’s possession or, for mobile services, before the Company’s personnel depart the service location. Failure to report an alleged issue before departure constitutes conclusive acceptance of the services and a waiver of any claim to the fullest extent permitted by law, except where prohibited by applicable law.
7. Changes to These Terms
We may update these Terms from time to time. We will post the new version on this page with an updated effective date. Your continued use of our services after changes constitutes acceptance of the new Terms.
8. Governing Law
These Terms are governed by the laws of the State of Indiana, without regard to conflict of law principles.
9. Contact Us
If you have any questions about these Terms, please contact us at the contact details at the bottom of this page.